Continuing Increasing of Quality Management Level in Construction Company Using Excellence Model with Software Support

This contribution aims to increase quality level of organization applying the EFQM (European Foundation for Quality Management) excellence model. It provides analysis of current quality management trends, defines EFQM model structure a criteria and possibilities of its introduction in construction companies all over the world. The purpose of this contribution is also proposal of electronic manual and automated system of evaluation the criteria and sub-criteria of EFQM model by company management and also by external auditors. Selected scientific methods of problem solution can be divided into two main groups: empirical and logic (scientific analysis and synthesis). An empirical method is applied to an electronic survey that aimed to determine knowledge of the EFQM model and its use in practice among organizations operating in Slovakia. The logical method was utilized for the problem solvi ng analysis and synthesis. Methods of scientific analysis was used to evaluation of the current issue of quality management level and EFQM implementation in construction sector, analysis of criteria and sub criteria of the EFQM model, exploring the possibilities of applying the EFQM model in construction organizations and examination of existing systems of assessment under the EFQM model. Synthesis allows to know the object as a single whole and is the basis for correctly decisions. Scientific synthesis method was used during the process of definition of methodology for application of the EFQM model, creation of electronic manual for the development and improvement of the EFQM model in the construction, design an electronic evaluation of construction company quality management level, defining the benefits of the EFQM development and implementation in the organization, creation of documents and forms within the individual criteria of the EFQM model. Research work results in the form of its own methodology and electronic manual allow to construction organizations effectively introduce and implement EFQM model requirements to practice in a relatively short period of time with aim to constantly improve its performance towards excellence. Defined methodology suggests and explains the sequence of steps towards EFQM model applying, the electronic manual describes all of EFQM model sub - criteria and provides concrete suggestions and solutions to meet them. In the manual there is also automated electronic assessment system for construction organizations included. Application of the methodology and manual on concrete company enabled in a short time to evaluate its quality management level, identify opportunities for improvement and also implement concrete improvement steps in necessary areas. Theoretical results in terms of current state analysis will find its application in educational process, science and common practice. Created methodology and automated evaluation system can be applied in different construction organizations introducing EFQM model and to utilize acquired knowledge to further research this issue.