Publications / 2024 Proceedings of the 41st ISARC, Lille, France
Construction robotics, regarded as a key trigger to reshape the traditional construction industry, has continuously emerged. Although various construction robot prototypes have been developed, only some of them are widely adopted for on-site practices. To improve users acceptance of this novel technology, this research aims to investigate customers satisfaction levels utilizing construction robots to address construction constraint factors from a multi-stakeholder perspective. Specifically, ten constraint factors were identified through a systematic literature review. The satisfaction level for each constraint factor was then scored using a 1-5 Likert scale through a questionnaire survey. Based on the satisfaction scores, six key stakeholder groups were first segmented using the k-means algorithm to target acceptance patterns. Mean score ranking of the scores marked by stakeholders unwilling to adopt construction robots was conducted to identify current concerns. Results indicate that acceptance is more probable among experienced stakeholders and those familiar with construction robots, signifying the markets readiness for broader adoption. High costs and a lack of partnership cooperation emerged as primary constraint factors. Recommendations to solve these concerns are detailed. The results contribute to speeding up the development of construction robots by investigating and improving customer acceptance of this novel technology.