An Information Management Framework for Optimised Urban Facility Management

Information management for Urban Facility Management (UFM) is a key enabler for a more sustainable built environment [1]. This paper presents a further development of a case study research concerning the implementation an innovative UFM service. The UFM process is enabled thanks to a robust data engineering approach and Information Technology (IT) tools, based on Database Management Systems (DBMS) and Geographical Information Systems (GIS). The proposed methodology allows to streamline the survey phase enhancing the UFM services already in place, according to a continuous improvement logic. The scope of the research concerns the implantation of effective facility management methodologies, [2] through the use of current Information Communication Technologies (ICTs). The case study research concerns a business district in San Donato Milanese, Italy. After two years since the kick-off of UFM service, thanks to data provided by the UFM company operating in this context, authors aim at presenting advantages of adopting the proposed methodology. Information available concerns cost, technical historic datasets and budget CAPEX data until 2019. This information is georeferenced and processed through geo-spatial algorithms, in order to obtain spatial analysis and representation for monitoring and improving the UFM service. In conclusion, it can be stated that the proposed approach can improve UFM process fostering information management among stakeholders and reducing operational expenditure.