Establishing the KM-Oriented BPR Model for Construction Firm - A Case Study

This study proposed a KM-oriented BPR model to assist managers to implement the knowledge management in the construction firms. Two philosophies, namely the (1) Business Process Reengineering (BPR) and the (2) Knowledge Management (KM), were combined in the addressed KM-oriented BPR model to ensure the KM operations can be merged with the business processes. That is, by using the proposed model, the current processes can be reengineered to be a new KM-oriented process so that the KM operations can be implemented by the regular activities. To reengineer a KM-oriented process, both of the single-loop learning and double-loop learning utilized in the KM theory were applied for improving knowledge-intensive processes in construction firm. Based on the single and double loop learning mechanism, a knowledge gap analysis was addressed in this study to determine the weakness of processes for satisfying with the functional requirements of KM operations. Summarily, this study combined the knowledge management mechanism with the business process reengineering philosophy to assist managers in design a KM-oriented process, so that a foundation for KM implementation can be established finally.