Publications / CSCE/CRC 2025 - Montreal, Canada
Globally, the construction industry faces persistent challenges in quality management, leading to frequent delays, cost overruns, and reduced stakeholder satisfaction. A 2024 study revealed that 98% of contractors in North America encountered significant quality issues, including errors, omissions, and rework. Total Quality Management (TQM) presents a strategic approach to mitigating these challenges by fostering continuous improvement, stakeholder collaboration, and employee engagement. This research examines the integration of TQM principles into construction projects, emphasizing customer focus, process efficiency, and data-driven decision-making. Using qualitative assessments from case studies, structured interviews, and surveys, the study demonstrates that TQM adoption results in improved project timelines, defect reduction, and enhanced communication. Findings reveal that TQM implementation leads to a 15% faster project completion rate, a 25% reduction in defects, and an 80% improvement in communication channels. Moreover, 90% of stakeholders in TQM projects report higher satisfaction compared to 65% in non-TQM projects. These results underscore TQM's ability to optimize workflows, enhance accountability, and create a culture of quality excellence. The study recommends targeted training programs, structured feedback mechanisms, and innovation-driven quality assessment frameworks to sustain long-term improvements in the construction sector.